Teamviewer android inaccurate clicks2/6/2024 Make sure the computer’s date/time is correct.Windows XP or Server 2003 computers must be, running XP SP3 or Server 2003 SP2 with the most recent Windows updates to support the latest security/encryption algorithms, and have the Windows hotfix installed.If your device has a firewall or anti-virus enabled, ensure the following Splashtop processes aren’t blocked:.Make sure the port 443 is open for all traffic, including non-ssl.(as Splashtop servers reside on Amazon Web Servers).Ask the network administrator if the following addresses are accessible on your network:.Run the check tool to insure your network firewall is not blocking access.Ensure the device has a stable internet connection and all proxy, network, and Splashtop software settings are properly configured.(HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Splashtop Inc.\Splashtop Remote Server) Unable to Reach Splashtop Serversįor those dealing with an error message reading “ Unable to reach Splashtop servers” or “ Unable to reach Splashtop relay servers,” we’ve provided a step-by-step guide to help you solve this Splashtop not connecting issue. However, another option besides uninstalling drivers is to reboot a key called “VirtualDisplay”. Once the above steps are complete, the black screen issue should be solved. Sadly, 720px is the highest resolution currently supported by the driver. Please note: If you are connecting to a dual-monitor system, three virtual displays will appear. Once the driver’s installed, a virtual display will appear after a remote session begins effectively (usually called “SP-DSP00).Create a remote session to the client computer.Right-click “install_driver64.bat” (for 64-bit OS) or “install_driver.bat” (for 32-bit OS). ![]() On the streamer computer, navigate as follows:Ĭ:\Program Files (x86)\Splashtop\Splashtop Remote\Server\Driver\LciDisplay.Ensure you’re running Splashtop Streamer v3.3.4.0 or newer.But if this does occur, see the fix below. This is a rare occurrence as most people can connect to an unmanned Windows machine without a problem. Aside from the Splashtop black screen issues, this can be caused by other display issues like a blank or failed app window, or the Windows Start menu being too small on screen. One of the most frustrating problems with Splashtop is when it only shows a black screen while trying to create a remote session to an unmanned Windows computer.
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